Refund policy

Return & Replacement Policy – Wrenchxperts

At Wrenchxperts, customer satisfaction is important to us. Please review our replacement policy carefully before making a purchase.

🔁 Replacement Policy

• We do not offer refunds or returns.

• Replacements only are available for eligible products.

• Replacement requests must be made within 7 days of the purchase date.

✅ Eligibility for Replacement

To qualify for a replacement:

• The item must be unused, uninstalled, and in its original condition.

• The item must be returned with original packaging, accessories, and proof of purchase.

• The issue must be due to manufacturing defects or damage during shipping.

❌ Non-Eligible Items

Replacements will not be provided for:

• Damage caused by improper use, installation, or handling

• Normal wear and tear

• • Items reported after 7 days from the date of purchase

  • Sale or clearance items (if applicable)

  📩 How to Request a Replacement

  To request a replacement, contact us within 7 days of purchase at:

  • Email: [your support email]

  • Include your order number, photos/videos of the issue, and a brief description.

  Once approved, we will provide instructions for the replacement process.

  🚚 Shipping

  • If the replacement is approved due to our error, we will cover replacement shipping.

  • Otherwise, shipping costs may be the customer’s responsibility.

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